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PayFlex Loyalty developed the “Life Rewards” loyalty program for the biggest bank in the Middle East.
Saudi Telecom Company implements a loyalty program for its subscribers with reward points upon use of services.
The visa kiosk in Dubai has made it possible to apply for a visa within minutes.
BankMed chooses Innova’s PayFlex solution for its gift card and loyalty program.
With Kiosk Innova’s Electronic Ticketing Kiosks, Bursa’s municipality-affliated transportation company BURULAŞ shortened passanger waiting times by half.Continue reading »
Having acquired a cloud based collection system with Innova’s PayFlex Cloud service, TEB can now serve its clients much fasterContinue reading »
Turkey’s integrated telco giant Türk Telekom Group’s dealer collection system has been upgraded into a faster and more secure architecture thanks to the advanced infrastructure developed by Innova’s expertise. The new dealer collection system is implemented in over 5 thousand service points.Continue reading »
The Hürriyet newspaper has chosen Innova’s PayFlex POS platform to manage subscriptions to the electronic version of their publication. It now processes all subscription transactions using the PayFlex Virtual POSContinue reading »
Innova’s 15-year experience in payment systems and the flexible structure of the PayFlex Virtual POS (vPOS) application have been standout features of the project, which was implemented as a cloud solution.The increasing number of participating merchants, along with the sheer variety of the services offered and the stringent security and performance required brought with them a number of new challenges.Continue reading »
Using the wide-ranging solutions offered by HP Software, Avea has made a substantial investment into its business services management and automation systems. New applications continue to be added onto this structure.Continue reading »
Abdi İbrahim, Turkey’s leading pharmaceuticals company, whose roots go back a hundred years, has successfully protected its leadership position, in terms of turnover and total unit sales, since 2003. With 180 brands, 350 products and a production capacity of 350 milion boxes per year, it now exports to over 50 countries.Continue reading »
Turk Telekom, Turkey’s leading communication and convergence technologies company, manages a significant proportion of the country’s technology infrastructure. The firm’s data centre includes countless servers and other components and works around the clock to provide uninterrupted services.Continue reading »
Turkish Airlines, a member of the leading global airline network Star Alliance, initiated the new Digital Cabin Management System project in order to improve the quality of the cabin services. With the successful implementation of the project’s first phase, over 2.000 senior flight attendants are now using iPads provided by Innova to file all necessary notifications to Turkish Airlines headquarters, including placing orders for necessary supplies and even filing holiday requests and working rotas for team members.Continue reading »
TTNET is Turkey’s leading internet service provider, serving millions of customers with their broadband infrastructure and mobile communication networks. It has now launched a new high value service, LiveSmart, a smart solution designed to automate homes and offices. The development of the infrastructure that underpins the LiveSmart home and office automation project has been managed entirely by Innova.Continue reading »
The largest Wi-Fi project is undertaken by Innova: Turk Telekom – The Credits and Dormitories Institution (KYK) Wi-Fi network project is the largest Wi-Fi project ever deployed in Turkey, both in terms of the number of access points and its range of coverage across 81 cities throughout the country.Continue reading »
The Union of Turkish Insurance and Reinsurance Companies established SBM in 2003 to enable its members to develop more comprehensive and effective insurance services by creating a common data pool for use by the entire sector. Since 2013 SBM has initiated a series of important improvements, revealing its deep understanding of insurance services.Continue reading »
System Integration, a Ukrainian company specialising in payment and loyalty solutions, required a new closed-loop prepayment card system to enable retail customers to purchase and use gift cards. After careful consideration, the company chose Innova’s Gift Card product, which is part of the PayFlex family. The project began in 2011 and went live only a few months later, making DaruYou the largest gift card system in Ukraine with 150+ brands and more than 600 point of sales at the end of 2013.Continue reading »
Goodyear is one of the world’s leading tyre companies, and is known the world over for its rapid adoption of innovative technologies and search for constant improvement through substantial R&D investment. Goodyear has been operating in Turkey as Goodyear Lastikleri T.A.S. since 1961, and currently the number of Goodyear employees in Turkey stands at 1,200.
In order to improve internal communication the company decided to initiate the Goodport project and, thanks to Innova’s assistance, Goodyear now has the strongest corporate communication network in the region.
Burj Khalifa, the tallest building in the world, chose Kiosk Innova’s ticketing kiosks to provide a quick and simple way for the visitors of the observation deck, ‘At the Top’. Before Kiosk Innova’s kiosk terminals, visitors had to purchase tickets for one-hour time slots by waiting in long queues, sometimes for several hours. Even if they purchased tickets on Burj Khalifa’s website, customers still had to join long queues in order to print their tickets. Thanks to the Kiosk Innova ticket terminals, which were specially developed, engineered and manufactured for Burj Khalifa At the Top, visitors can now collect their tickets in a matter of seconds.Continue reading »
Roketsan, a major defence technology producer established in 1988, was seeking a complex corporate human resources (HR) system that would meet the needs of its expanding workforce and simplify the management of such processes as personnel selection and placement, standard of performance, compensation and training.Continue reading »
Teknosa is one of the largest resellers of technology products in Turkey and offers an extensive product portfolio in 270 stores located in 72 Turkish cities, which together occupy 100,000 m2 of closed space. It employs 3,000 people.
Teknosa wanted to consolidate its scattered CRM applications within a single efficient structure. Customer data previously kept in different systems was brought together into an integrated structure, while Teknosa’s card application was segmented for all customers by integrating with mobile phones, thus opening the door to new creative campaigns.Continue reading »
Zurich Insurance is a leading player in the provision of cover against losses due to fire, accident and other risks in the fields of transport, health provision, law, finance and engineering. Until a few years ago the company had been setting its targets and strategies based on the budget plans it establishes at the beginning of the year. Unfortunately, the fact that budget planning was a process that took around three months to complete meant that it was not possible for all areas of the business to meet their financial targets. The solution to this problem came when the company implemented the ‘Oracle Hyperion Planning Budget’ project, with assistance from Innova.Continue reading »
Türk Telekom, Turkey’s leading communications and convergence technologies provider, operates in 81 countries and has nearly 30,000 employees. Considering the size of the company, it is vital to its efficiency that critical data from different units can be quickly turned into information that employees can access as practically as possible. That being the case, together, Innova and Türk Telekom decided to use Microsoft SharePoint to build one of the biggest intranet portals in Turkey. Türk Telekom Intranet portal and, apart from taking care of internal communications issues, it added many other functions to give employees quick and easy access to the information they required to create an effective working environment.Continue reading »
TTNET is proud to be the first company to use HP Service Virtualization software in the EMEA region. Thanks to this project, implemented with Innova’s assistance, TTNET’s testing processes are now 25 per cent faster and serve as an example to many other large companies.Continue reading »
Volkswagen has always cited innovation as one of its brand values, which explains why it chose to be one of the main sponsors of the recent exhibition entitled ‘NASA: A Human Adventure.’ When planning its approach, Volkswagen decided on a concept that reflected the essence of the event, with its focus on cutting-edge technology.Continue reading »
Since 1998 Kiraca Holding subsidiaries have operated in automotive manufacturing, distribution, after-sales services and human resources consultancy, and wanted to gain a competitive edge in those sectors by integrating a new ERP system.Continue reading »
Sofra is one of Turkey’s biggest 500 companies, employing more than 15,000 people. It is jointly owned by the world’s leading food service and facilities management group, Compass Plc, and Turkey’s leading construction group, STFA Holding. Some time ago it began to look for a more effective approach to budgeting and reporting and for a solution to its requirement for instant risk analysis. After careful consideration, the company chose the Oracle Hyperion Planning application. It now boasts a new budget planning and reporting system that sets an example to the entire sector.Continue reading »
Garanti Bank is Turkey’s second-biggest private bank and one of the most established banks in the country. It is active in all areas including corporate, private, commercial, SME, retail and investment banking. Garanti also offers services such as payment systems, pensions, leasing, factoring, securities and asset management.Continue reading »
Thanks to Innova’s mobile device applications, street vendors in the Ukraine have begun to top up credit for prepaid phone services using mobile devices. The system, which works with six Ukrainian GSM operators, registers the sale instantly and also makes it easy for new operators to join. Street sellers can also manage their transactions with the mobile device. The J2ME-based mobile device application’s communication system is provided by the security infrastructure built on the PayFlex platform.Continue reading »
T-Bank offers commercial, SME and personal banking services and is currently in the midst of a phase of rapid expansion. It has recently increased the number of its branches to 27 and it is aiming to become the leader in Turkey in the provision of high-quality services to small and medium sized companies. With the opening of these new branches, T-Bank has also sought to increase the speed of its company collections operations and thus adopted Innova’s PayFlex Collection application.Continue reading »
Innova had already received praise for the games management system it established using entirely local resources for the Erzurum Universiade of 2011. For EYOF 2011 Innova went a step further, this time also deploying mobile applications. The game management system acts as the brain behind the efficient handling of multiple sports venues, providing automatic support for the needs of athletes, officials, volunteers and the event’s management committee.Continue reading »
The infrastructure behind this innovative new application has been provided by Innova’s PayFlex platform. With it, the Mobil Loto application not only increases the variety of lottery games but also offers greater simplicity by paying winnings through the system. After playing the game by SMS, winners can collect smaller prizes directly through their mobile phones, thus reducing the number of transactions involved in winnings distribution.Continue reading »
The Universiade Winter games are often seen as a staging post for young winter sports athletes hoping to go on to take part in the Olympics. The 2011 event hosted 3,000 athletes from 56 countries. It was the result of an investment of $600 million and required meticulous preparations to ensure that the entire operation ran smoothly, including the provision of high-level IT support. Innova was entrusted with the exclusive rights to configure all aspects of IT infrastructure and services for the event.Continue reading »
Established in 1974 and restructured in 1988 as a partnership between Turkish conglomerate Sabanci and the Bridgestone Tyre Company of Japan, the Brisa tyre production plant is now the largest in Turkey and the sixth largest in Europe, employing 1,600 people.Continue reading »
SunExpress is a joint venture between Turkish Airlines and Lufthansa, founded in the Turkish tourist centre of Antalya in 1989. The airline began flying in 1990 and now operates 1,000 scheduled flights a week from Antalya, Izmir and Istanbul’s Sabiha Gokcen airport. The company has more than 1,000 employees across Europe.Continue reading »
TTNET is an affiliate of Turk Telekom Group and Turkey’s largest Internet provider. As such, it operates one of the most advanced and increasingly complex IT operations in the country, a fact which led to the company’s decision to bring all of its systems under one roof as part of its Service Excellence programme. The HP IT Performance Suite (ITPS) formed the central part of this consolidation process, which also included the adoption of two new HP products designed to support IT operations and assist with the decision-making processes of TTNET’s senior management.Continue reading »
Yesim Tekstil makes products for many well-known international brands, including Nike, Gap, Burberry and Zara. Including its subcontractors, Yesim Tekstil employs over 10,000 staff and is competing on the world stage in order to preserve its leading position in the clothing manufacturing sector.Continue reading »
The two companies, which are both members of the Turk Telekom Group, worked alongside the Turkish Health Ministry to implement its Mobile Hospital Solutions project. The Mobile Ambulance Application was one of the key results of this work, making it possible to deliver information about patients to emergency wards even before the ambulance arrives. The application allows paramedics to send data via a mobile device using a 3G connection. The data is then monitored by specialist emergency ward doctors to give them vital extra time to make necessary preparations and thus improve the chances of the patient, particularly in life-threatening emergencies.Continue reading »
The Turk Telekom Health and Social Care Foundation (TTSSYV) was established in 1953 for Turk Telekom staff and has operated under its current name since 2008. According to its General Manager, İlhan Hatiboğlu, the foundation “offers services similar to those of a complementary healthcare insurer but, unlike insurers, it is a non-profit organisation.” The foundation’s purpose is to “provide meaningful social benefits to its members and their families.”Continue reading »
The Ministry of Health had a strategic objective to consolidate appointments for second and third tier hospitals. This initiative aimed to ensure better planning for hospitals, effective use of resources and higher service quality for citizens. The ministry’s choice for a solution provider for Centralized Hospital Appointment System (CHAS) has been Innova.Continue reading »
Tekfen Construction is an affiliate of Tekfen Holding, one of Turkey’s most established holding companies. It has been using Oracle’s enterprise resource planning solution since 2005. An increasing number of projects handled by the company revealed a need for a more radical solution to assist with process management. While it was already using Oracle’s inventory, accounting and human resources modules, the company’s Ceyhan Steel factory was continuing to use manual processes to coordinate planning, production, packaging and transport between different departments, something which was causing significant impediments to increasing speed and efficiency. It was thus clear that Tekfen needed a broader solution to help handle this wise range of production processes.Continue reading »
TTNET, Turkey's largest Internet provider, used Innova's e-bill to go paperless, saving billions of trees and dramatically reducing its printing costs.
The system, which presents bills to customers electronically, was executed in cooperation with Innova and stands out as a truly environmentally friendly solution. The green initiative also brought great cost savings to the company, while its customers were given an easier way to monitor their spending.Continue reading »
Republic of Turkey Ministry of Energy and Natural Resources (MENR) started a key initiative for engineering dynamic and effective energy policies and monitoring the outcomes. ESIS, the ministry’s Strategic Management and Statistics System, provides a network of information for the ministry, associated offices and all relevant administrative bodies; aiming to inform the public in full accuracy on a key industry with multiple and active stakeholders.Continue reading »
Prior to the project, foreigners were limited to ten downtown branch offices of DNRD (Dubai Naturalization and Residency Department), a division of United Arab Emirates Ministry of Internal Affairs handling applications, the intense amount of work was overwhelming, sometimes extending the application and evaluation period up to fifteen days. Aside from a prolonged wait, the applicant’s passport was kept by DNRD, leaving almost no chance for any commercial initiative. DNRD tackled the issue with an exclusive solution from Turkey’s leader in kiosk production: Innova.Continue reading »
Innova, the leading information and communication technology solutions provider, continues to make the lives of customers in the Middle East easier, especially with the projects it has implemented in the area of telecommunications.Continue reading »
Turkey’s largest airport operator, TAV Airports, and its 19 subsidiaries use the Oracle E-Business Suite (Oracle EBS) to improve efficiency, automate its operational processes and reduce risks related to financial and operational controls. As part of its ERP implementation, TAV uses 13 EBS modules to manage several key business processes, such as accounting, revenue, treasury, budget, procurement, inventory, human resources and financial reporting. In total, Oracle EBS applications are integrated within 16 different systems used by TAV.Continue reading »
Saudi Telecom Company (STC), implements a loyalty program for its subscribers, with reward points upon use of services. The reward points gained through the system can be used as cash points at member merchant outlets.Innova has realized many large scale payment system projects in Turkey. The project for Saudi Telecom is no exception; subscribers can now use their reward points as cash in more than two thousand member merchants, thanks to the IT infrastructure by Innova.Continue reading »
Customer loyalty programmes offer important benefits to companies who have contacts with all sectors of society. Acting on this fact, BankMed found the solution it needed to operate its own programme in Innova’s PayFlex Loyalty platform. This has opened the way for BankMed to strengthen its market position further. Before the project went live BankMed did not have its own POS network in the field but now has the opportunity to establish direct contact with the retail sector. Through this it is also able to offer new advantages to its customers.Continue reading »
One of Turkey’s biggest mobile phone operators, Avea partnered with Innova to develop a Mobile Ambulance Application designed to improve the speed and reliability of communications between ambulances and hospitals. The two companies, which are both members of the Turk Telekom Group, worked alongside the Turkish Health Ministry to implement its Mobile Hospital Solutions project. The Mobile Ambulance Application was one of the key results of this work, making it possible to deliver information about patients to emergency wards even before the ambulance arrives. The application allows paramedics to send data via a mobile device using a 3G connection.Continue reading »
SunExpress was founded in Antalya in 1989 as an equal partnership of Turkish Airlines and Deutsche Lufthansa AG, both among the most important airline companies in the world. Making its first flight in 1990, SunExpress has a total of 838 scheduled flights weekly of which 486 are international and 352 are domestic with its operations based in Antalya, Izmir and Istanbul. While SunExpress currently holds the status of being the largest employer in Antalya with its 644 employees, this number exceeds 1200 with its employees throughout Turkey and Europe included.Continue reading »
Odeabank invites customers to the world of new generation banking with a project developed in cooperation with Kiosk Innova. Customers are able to familiarize themselves with the products and services of the bank at all branches where Kiosk Innova’s touch screens, kiosk and Digital Signage solutions are actively used.Continue reading »
With the spread of the internet, music piracy has become a serious problem all over the world and in this respect Turkey is no exception. Websites hosting pirated music caused artists and publishers huge losses and there were significant declines in album sales. As Turkey's biggest internet service provider, TTNET felt called upon to deal with this problem. Its solution was to enter into agreements with music producers' associations in order to create an internet portal that would permit its users to listen to whatever music they wanted lawfully and without having to pay anything.Continue reading »
This process, where all aspects of TTNET's information assets were carefully reviewed was completed in 1 year. After a successful inspection, TTNET obtained the ISO 27001 certificate, the most internationally accepted certificate in the Information Security field. TTNET Information Security Manager and ISO 27001 Project Manager Kubilay Önder stated that they used the year within which the project was conducted very well, and that they have performed very efficient co-operation with Innova. He noted his satisfaction with the project by saying "All Innova consultants in this project presented us with perfect service, just as if they were TTNET employees".Continue reading »
With the increasing speed of the internet, watching videos on-line has become a regular habit for many users. However, the increasing interest in on-line video content has resulted in two current problems: the copyright of the available content and the filtering of the content in the video sharing sites according to age groups. TTNET VIDEO portal addresses these issues by offering the highest quality and richest content quickly and smoothly to its users. Thanks to this service, TTNET users can watch high quality and copyrights paid video productions on-line conveniently. Along with the TTNET MUZİK and TTNET GAME portals offered by TTNET, this service creating added value for 5 million TTNET subscribers has been prepared with the rigorous know-how accumulated by Innova and the Microsoft Office SharePoint Server 2007 infrastructure.Continue reading »
Turk Telekom is one of Europe's top 5 and the world's top 10 fixed line telephone operators. Turk Telekom group provides integrated telecommunication services from PSTN, GSM to wide band internet. Turk Telekom group companies have 17,8 millions of PSTN customers, 5,2 millions of ADSL customers and 11 million GSM customers as the end of 2008. This is the single example in the world which provides fixed telephone, mobile telephone, data and internet services altogether to its customers. Besides, Turk Telekom has over 85 thousand payphones that operates all over the country.Continue reading »
Founded in 2004, Avea is the first and only GSM 1800 operator in Turkey. With 11.7 million subscribers in the first quarter of 2010, Avea is Turkey's youngest and most innovative cellular communications company. With international roaming agreements in 199 countries and 625 operators, Avea's international network continues to expand with new partnerships. As its team of 2,600 employees continues to grow, Avea continues to prioritize investments in its technology. For Avea's personal and business customers, the name of this newest investment and innovation is Mobile Payments.Continue reading »
T-BANK provides corporate banking, SME banking and retail banking services and grows rapidly with recent branches that it has opened. Having increased its total number of branches to 25 in 2008, the bank aims to provide the best service in Turkey in the medium-sized enterprises category.Continue reading »
Employing more than 6,000 people, TEB (Türk Ekonomi Bankası) is also growing rapidly. TEB's software development manager Leyla Sardağ says the bank had been operating an in-house information portal for users throughout the company since 2000 but that new needs arose, especially with the increase in user numbers resulting from the bank's growth in the wake of the BNP Paribas joint venture:Continue reading »
Akbank ranks as Turkey's largest private sector bank in 2006 with regard to profitability and market value as of year-end 2005.Continue reading »
Fortis is an international provider of banking and insurance services to personal, business and institutional customers. Fortis deliver a total package of financial products and services through their own high-performance channels, and via intermediaries and other partners. Fortis ranks among Europe's top 20 financial institutions, with a market capitalisation of EUR 43 billion. With excellent solvency, a presence in over 50 countries and a dedicated, professional workforce of 60,000, our company combines global strength with local flexibility.Continue reading »
One of the major players in global finance, ING Bank, started its operations in Turkey in 2008 after acquiring OyakBank. Targeting a larger share in Turkish market and utilizing the knowledge and vision of ING Group, ING Bank is one of the seven largest banks in Turkey with its 367 branch offices, 279 authorized collection centers, 825 ATMs and 24/7 Internet and phone banking services.Continue reading »
Customer loyalty is of critical importance for banks operating in an increasingly competitive market. The Middle East and the North Africa region's biggest bank, Qatar National Bank (QNB), had been looking for a loyalty program that could be personalised for its wide range of customer groups and decided to use Innova's PayFlex Loyalty product, which has proved its success many times in the past.Continue reading »
With its new customer loyalty project, Ooredoo, (formerly Nedjma) is aiming to achieve customer satisfaction and loyalty and to increase sales. The project undertaken by Innova has enabled Ooredoo to carry out a close analysis of its customers and apply the most appropriate types of rewards and give Ooredoo a competitive advantage.Continue reading »
Istanbul Fast Ferries Co, which carries a record number of passengers and vehicles every year, is going through a hectic period with the start of summer season. In Istanbul, a city of 10 million people, residents make use of every opportunity to go nearby beaches and enjoy the sunshine. The most simple and inexpensive way to go to these beaches from Istanbul is to take a trip with IDO.Continue reading »
The Biometric Visa Kiosks developed for the Qatar Interior Ministry by Kiosk Innova are now used for safely speeding up all visa and customs-related works. The QITCOM 2012 project received the "Excellence in Application" award.Continue reading »
Türk Loydu is a National Certification and Conformity Assessment Organization founded in 1962 by the Union of Chambers of Turkish Engineers and Architects, Chamber of Naval Engineers with the support of Association of the Insurance and Reinsurance Companies of Turkey. Türk Loydu, which works in the areas of conformity assessment and inspection activities in many industries -- with the naval industry being at the top of their list -- employs approximately 120 inspectors and subject matter experts. Eighty percent of the staff at Türk Loydu are engineers in various disciplines and the company successfully provides conformity assessment services in a wide range of industries, from food to automotive; ship building to machinery production and tourism to education.Continue reading »
Karbosan, which was founded in 1967 in İstanbul, was the first company in Turkey to produce abrasive products. The company, which operates in a 41,000 square meter facility with 450 employees, is an industry leader in the Turkish market. Karbosan, which recently began to focus on exports, is currently exporting to many countries in five continents with its most prominent customers being in Europe. Approximately 22 percent of the company's turnover is composed of export revenues. Karbosan decided to use Oracle E-Business Suite Enterprise Resource Planning (ERP) systems in 2004 when their IT systems became insufficient.Continue reading »
With more than 220 stores spread around Turkey and with about 3000 employees, Teknosa is one of the largest technology store chains in Turkey. As such, in order to conduct business flawlessly it needed a foolproof IT service infrastructure. Teknosa IT department put into service the Help Desk application, achieved through the HP Service Manager solution to meet employee demands faster and in an improved fashion. After the successful launch of this application Teknosa decided that all other operational demands as well as IT should also be met with the Help Desk application. Now staff members with out-of-order laptops or broken windows can communicate their demands to the center through the Help Desk application. In this way, business processes continuing to run without any interruptions is ensured.Continue reading »
The IT infrastructure at TOFAŞ must be able to function smoothly and continuously to avoid production failure and to ensure that the production lines can operate seamlessly. Through HP Operations Manager Solutions, infrastructure problems can now be solved immediately.Continue reading »
A member of the Koç Group, Otokar is one of the leading firms in the Turkish automotives industry. Known for its own successful research and development activities, Otokar has been developing and delivering solutions that are specially tailored to meet its customers' needs and make use of its own technology, designs, and applications since 1963.Continue reading »