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Turkish Airlines has been awarded with the title of Europe’s best airline repeatedly and since 2008, it has been a member of the Star Alliance, the leading global airline network.
In order to improve the quality of the cabin services even further, the company initiated the new Digital Cabin Management System project and selected Innova to implement it.
The system saves flight attendants considerable time, and also saves the airline nearly one tonne of paper every month, making the digitalisation project into a successful ecological initiative.
The new system has been designed to help cabin crew work more efficiently by providing a central reporting facility, and also gives real time access to important data. With the successful implementation of the project’s first phase, over 2,000 senior flight attendants are now using iPads provided by Innova in order to file all necessary notifications to Turkish Airlines headquarters, including placing orders for necessary supplies and even filing holiday requests and working rotas for team members.
Before, during and after flights, senior cabin attendants are responsible for a wealth of administrative tasks that are vital for the smooth running of cabin services, including keeping note of stock levels of critical items, filing various types of flight reports, completing orders for supplies, and filing paperwork to ensure suitable staffing levels.
Prior to the implementation of Digital Cabin Management System, all these functions were completed on paper records, which were then sent to Turkish Airline control centres and entered manually into a computer system. The paper-based system made it difficult to address important issues in good time, and made central monitoring tasks very complicated.
In addition, many important tasks, such as determining how much water to load onto planes or reporting malfunctions were all conducted using a manual system that often caused unnecessary delays. It was apparent that there was a need for a central platform to manage these operations more efficiently.
Turkish Airlines and Innova project teams
Following the successful implementation of the project’s first phase, over 2,000 senior flight attendants are now using iPads provided by Innova in order to allow them to file all necessary notifications to Turkish Airlines headquarters, including orders for supplies and even holiday requests and working rotas of cabin members. All the tasks that were previously performed on paper have now been carried over to the digital platform and the data provided by attendants can now be monitored instantly on the airline’s IT systems.
One of the key benefits of the project is that Digital Cabin Management System (digital cabin crew) has integrated disparate applications developed by different aviation industry manufacturers, thus enabling a flow of real-time information. Thanks to the application, which was specially developed with Turkish Airlines’ needs in mind, it is now possible to view and share all documents digitally, as well as to obtain detailed and up-to-date reports.
Innova has undertaken every aspect of the installation and configuration of the tablets (iPads), and the central application and hardware accessories distributed to the cabin crew have been designed to reflect Turkish Airlines corporate identity. In addition, the server-side digital cabin management application, to which all mobile devices are connected, has been developed by Innova’s experienced software team.
Thanks to the digital cabin crew system, Turkish Airlines now uses an environmentally friendly approach, and is able to obtain cabin data much more quickly and efficiently. By eliminating the inefficient paperwork, flight attendants have been freed to concentrate on improving the quality of service offered to passengers since their operational workload has been significantly reduced. Moreover, the Digital Cabin Management System has also eliminated data loss, misplaced documents and delays caused by the inefficiency of the old manual approach, thus bringing about a much quicker and more reliable flow of information.