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Telecom Sector Projects

Examples of Innova's success stories from telecom sector.
Türk Telekom Integrated Store Digital Signage Project

As part of its brand convergence strategy to serve customers from a single point, Türk Telekom renovated its nationwide stores with Innova

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Innova’s dealer collection system deployed on Türk Telekom service points

Turkey’s integrated telco giant Türk Telekom Group’s dealer collection system has been upgraded into a faster and more secure architecture thanks to the advanced infrastructure developed by Innova’s expertise. The new dealer collection system is implemented in over 5 thousand service points.

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TTNET Smart Home and Office Project: LiveSmart

TTNET is Turkey’s leading internet service provider, serving millions of customers with their broadband infrastructure and mobile communication networks. It has now launched a new high value service, LiveSmart, a smart solution designed to automate homes and offices. The development of the infrastructure that underpins the LiveSmart home and office automation project has been managed entirely by Innova.

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Türk Telekom Intranet Portal

Türk Telekom, Turkey’s leading communications and convergence technologies provider, operates in 81 countries and has nearly 30,000 employees. Considering the size of the company, it is vital to its efficiency that critical data from different units can be quickly turned into information that employees can access as practically as possible. That being the case, together, Innova and Türk Telekom decided to use Microsoft SharePoint to build one of the biggest intranet portals in Turkey. Türk Telekom Intranet portal and, apart from taking care of internal communications issues, it added many other functions to give employees quick and easy access to the information they required to create an effective working environment.

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TTNET Service Virtualization Project

TTNET is proud to be the first company to use HP Service Virtualization software in the EMEA region. Thanks to this project, implemented with Innova’s assistance, TTNET’s testing processes are now 25 per cent faster and serve as an example to many other large companies.

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System Integration Mobile Top Up Operations – Ukraine

Thanks to Innova’s mobile device applications, street vendors in the Ukraine have begun to top up credit for prepaid phone services using mobile devices. The system, which works with six Ukrainian GSM operators, registers the sale instantly and also makes it easy for new operators to join. Street sellers can also manage their transactions with the mobile device. The J2ME-based mobile device application’s communication system is provided by the security infrastructure built on the PayFlex platform.

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Ukraine Mobile Loto Application

The infrastructure behind this innovative new application has been provided by Innova’s PayFlex platform. With it, the Mobil Loto application not only increases the variety of lottery games but also offers greater simplicity by paying winnings through the system. After playing the game by SMS, winners can collect smaller prizes directly through their mobile phones, thus reducing the number of transactions involved in winnings distribution.

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TTNET gains faster reporting processes

TTNET is an affiliate of Turk Telekom Group and Turkey’s largest Internet provider. As such, it operates one of the most advanced and increasingly complex IT operations in the country, a fact which led to the company’s decision to bring all of its systems under one roof as part of its Service Excellence programme. The HP IT Performance Suite (ITPS) formed the central part of this consolidation process, which also included the adoption of two new HP products designed to support IT operations and assist with the decision-making processes of TTNET’s senior management.

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Avea Mobile Ambulance Application

The two companies, which are both members of the Turk Telekom Group, worked alongside the Turkish Health Ministry to implement its Mobile Hospital Solutions project. The Mobile Ambulance Application was one of the key results of this work, making it possible to deliver information about patients to emergency wards even before the ambulance arrives. The application allows paramedics to send data via a mobile device using a 3G connection. The data is then monitored by specialist emergency ward doctors to give them vital extra time to make necessary preparations and thus improve the chances of the patient, particularly in life-threatening emergencies.

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Turkey’s first software solution developed exclusively for complementary healthcare providers

The Turk Telekom Health and Social Care Foundation (TTSSYV) was established in 1953 for Turk Telekom staff and has operated under its current name since 2008. According to its General Manager, İlhan Hatiboğlu, the foundation “offers services similar to those of a complementary healthcare insurer but, unlike insurers, it is a non-profit organisation.” The foundation’s purpose is to “provide meaningful social benefits to its members and their families.”

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E-bill: TTNET’s environmental solution

TTNET, Turkey's largest Internet provider, used Innova's e-bill to go paperless, saving billions of trees and dramatically reducing its printing costs.

The system, which presents bills to customers electronically, was executed in cooperation with Innova and stands out as a truly environmentally friendly solution. The green initiative also brought great cost savings to the company, while its customers were given an easier way to monitor their spending.

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Innova Serves Pay-As-You-Go Customers in
Northern Iraq from Istanbul

Innova, the leading information and communication technology solutions provider, continues to make the lives of customers in the Middle East easier, especially with the projects it has implemented in the area of telecommunications.

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Saudi Telecom Customer Loyalty Application

Saudi Telecom Company (STC), implements a loyalty program for its subscribers, with reward points upon use of services. The reward points gained through the system can be used as cash points at member merchant outlets.Innova has realized many large scale payment system projects in Turkey. The project for Saudi Telecom is no exception; subscribers can now use their reward points as cash in more than two thousand member merchants, thanks to the IT infrastructure by Innova.

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Avea Mobile Ambulance Application T-Bank Intranet Portal

One of Turkey’s biggest mobile phone operators, Avea partnered with Innova to develop a Mobile Ambulance Application designed to improve the speed and reliability of communications between ambulances and hospitals. The two companies, which are both members of the Turk Telekom Group, worked alongside the Turkish Health Ministry to implement its Mobile Hospital Solutions project. The Mobile Ambulance Application was one of the key results of this work, making it possible to deliver information about patients to emergency wards even before the ambulance arrives. The application allows paramedics to send data via a mobile device using a 3G connection.

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TTNet Music Portal TTNet Music Portal

With the spread of the internet, music piracy has become a serious problem all over the world and in this respect Turkey is no exception. Websites hosting pirated music caused artists and publishers huge losses and there were significant declines in album sales. As Turkey's biggest internet service provider, TTNET felt called upon to deal with this problem. Its solution was to enter into agreements with music producers' associations in order to create an internet portal that would permit its users to listen to whatever music they wanted lawfully and without having to pay anything.

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TTNET ISO27001 Certification TTNET ISO27001 Certification

This process, where all aspects of TTNET's information assets were carefully reviewed was completed in 1 year. After a successful inspection, TTNET obtained the ISO 27001 certificate, the most internationally accepted certificate in the Information Security field. TTNET Information Security Manager and ISO 27001 Project Manager Kubilay Önder stated that they used the year within which the project was conducted very well, and that they have performed very efficient co-operation with Innova. He noted his satisfaction with the project by saying "All Innova consultants in this project presented us with perfect service, just as if they were TTNET employees".

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TTNET Video Portal TTNET Video Portal

With the increasing speed of the internet, watching videos on-line has become a regular habit for many users. However, the increasing interest in on-line video content has resulted in two current problems: the copyright of the available content and the filtering of the content in the video sharing sites according to age groups. TTNET VIDEO portal addresses these issues by offering the highest quality and richest content quickly and smoothly to its users. Thanks to this service, TTNET users can watch high quality and copyrights paid video productions on-line conveniently. Along with the TTNET MUZİK and TTNET GAME portals offered by TTNET, this service creating added value for 5 million TTNET subscribers has been prepared with the rigorous know-how accumulated by Innova and the Microsoft Office SharePoint Server 2007 infrastructure.

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Ooredoo Loyalty Program Nedjma Loyalty Program

With its new customer loyalty project, Ooredoo, (formerly Nedjma) is aiming to achieve customer satisfaction and loyalty and to increase sales. The project undertaken by Innova has enabled Ooredoo to carry out a close analysis of its customers and apply the most appropriate types of rewards and give Ooredoo a competitive advantage.

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Turk Telekom Multimedia Payphones Turk Telekom Multimedia Payphones

Turk Telekom is one of Europe's top 5 and the world's top 10 fixed line telephone operators. Turk Telekom group provides integrated telecommunication services from PSTN, GSM to wide band internet. Turk Telekom group companies have 17,8 millions of PSTN customers, 5,2 millions of ADSL customers and 11 million GSM customers as the end of 2008. This is the single example in the world which provides fixed telephone, mobile telephone, data and internet services altogether to its customers. Besides, Turk Telekom has over 85 thousand payphones that operates all over the country.

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Avea Mobile Payment System Avea Mobile Payment System

Founded in 2004, Avea is the first and only GSM 1800 operator in Turkey. With 11.7 million subscribers in the first quarter of 2010, Avea is Turkey's youngest and most innovative cellular communications company. With international roaming agreements in 199 countries and 625 operators, Avea's international network continues to expand with new partnerships. As its team of 2,600 employees continues to grow, Avea continues to prioritize investments in its technology. For Avea's personal and business customers, the name of this newest investment and innovation is Mobile Payments.

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